Dentistry and Photography by Dr. Bruno Paliani, The SmileDentist
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Patient Information

Office Information

Dr. Bruno Paliani
Paliani Dentistry Professional Corporation
251 Fanshawe Park Rd. W.
London, ON N6G 0E1 CANADA
Fax: 519-434-7131
E-mail Address: NewSmile@SmileDentist.com
Call Us: 519-434-2331

Call Us Toll Free: 1-877-i-SMiLE-2 (1-877-476-4532)

No Referrals Required! Keep your family dentist.
Admin Hours
Monday 8:00 am - 5:00 pm
Tuesday 8:00 am - 4:30 pm
Wednesday 8:00 am - 4:30 pm
Thursday 8:00 am - 4:30 pm
Friday 9:00 am - 3:00 pm
Saturday 10:00 am - 6:00 pm
Please feel free to call us at any time of the day. If we are unavailable, feel free to leave us a message as we have someone answering our phones 24/7.

Payment for Treatment

Dental treatment is an excellent investment in your medical and psychological well-being. Financial considerations should not be an obstacle to obtaining this important health service. Being sensitive to our patients’ differing needs in fulfilling their financial obligations, we provide the following payment options for our patients:

In-House Payments

Cash, Debit Card, Online Payments (Interac e-Transfers), Certified Cheques, Bank Drafts, BMO Online Bill Payment or Direct Deposit to our BMO account.

For payments of more than $1,000.00 by Debit Card, please contact your bank using the telephone number on back of card to have your daily limit temporarily changed.
Please notify them the day before payment of the amount of the transaction and that payment will be made to Paliani Dentistry Professional Corporation.

If your preferred payment method is by directly depositing funds into our BMO Bank Account, please contact us in advance to obtain the bank account details. You may then visit any BMO branch to make payment.

Certified Cheques and Bank Drafts should be issued to: Paliani Dentistry Professional Corporation.

A 5% Courtesy Discount applies to charges over $500 for payment in advance.

Major Credit Cards

We accept Visa, MasterCard, and American Express for your convenience.

A 2.5% Courtesy Discount applies to charges over $500 for payment in advance.

DentoPLAN Financing Option

Our office offers flexible payment plans through DentoPLAN to make dental treatment
affordable for almost any budget.

DentoPLAN is a health care loan with the National Bank. They offer flexible monthly payments with terms varying from 1 to 10 years, depending on the amount borrowed. Equal monthly payments are electronically debited from your bank account. Low interest rates are available, with a quick and easy application process. It is an open loan, which can be repaid at any time without any fees or penalties.

DentoPLAN Brochure


For the DentoPLAN application, complete section 2 and sign section 8.
Please make sure to bring the following as well as your ID used in section 2 with your application:
• Driver's License or Passport
• Credit Card
• VOID Cheque

DentoPLAN - 1-855-886-2112

Understanding Your Dental Insurance / Maximizing Dental Benefits

Q: How does your office file insurance claims? How long will it take to get reimbursed?
A: We file claims electronically (when possible). Usually, patients are reimbursed within two or three days. Quick receipt of your reimbursement cheque minimizes the time you are out of pocket.
Q: What are my responsibilities in regards to my dental plan?
A: It is your responsibility to be familiar with the terms of your dental plan, and you are responsible to pay any fees to your dentist and collect reimbursement from your insurance company. To avoid misunderstandings, we recommend that patients feel free to discuss any concerns with us.

Here is a checklist of questions you should ask in order to become sufficiently educated about your dental plan:

What types of dental benefits does my employer provide?
Are there limitations on treatment or exclusions of types of care?
How are benefits figured?
Does the plan require pre-determination of benefits?
What is the annual maximum coverage amount? Per person? Per family? Per lifetime? When does my coverage “year” restart?
Is there a deductible? Per person? Per family? Paid how often?
Do I have Orthodontic (Invisalign) coverage? Or only children under 18?
Q: How do I get the most from my dental benefits?
A: First, read your benefits booklet. Be familiar with your options—know the limitations and exclusions set by the policy. However, always remember that you and your dentist should decide what treatment is best for you, no matter what insurance may or may not cover.

Stay in contact with your dentist, employer, and insurance company. Let your benefits office know how your plan is or isn’t working.

Maintain good dental hygiene! Good dental health is your responsibility, and preventative measures are the least expensive—and prevent pain down the road.

Lastly, take advantage of your benefits since you are paying the premiums.
Q: Why does my insurance pay less than I was told?
A: There are several reasons that your reimbursement may be less than you expected. First, your insurance company may base their payouts on a specific provincial year and fee guide. Second, it’s common for an insurance policy to reimburse you only for the cost of the least expensive treatment. Conflicts can arise when this least-expensive treatment is not the treatment you or your dentist has selected as the best treatment for you. Lastly, some treatments are covered at a lower percentage; for example, crowns may be covered at 50 percent and fillings at 70 percent.
Q: Why do my premiums keep rising?
A: Your family or group may be using more services than planned, or inflation may be pushing up the cost of all goods and services. The bottom line is that insurance companies raise prices for the sake of continued profits.
Q: How should I handle problems with my dental benefits?
A: First, check your benefit booklet. Then go to your plan’s administrator (in most cases, your company's benefits office) or your union representative.
Q: Do I really have to pay my co-payments?
A: Yes! Despite the belief of some patients, dentists cannot legally waive co-payments. Under 1991’s Dentistry Act, dentists must make a reasonable attempt to collect the portion of dental fees for which the patient is responsible (i.e. the co-payment). In addition, dentists are professionally obligated to collect co-payments.
Q: Where can I learn more about dental insurance?
A: Two good resources are the Ontario Dental Association’s explanation of dental benefits and insurance and the Canadian Dental Association’s explanation of dental plans.
Q: What are some common definitions related to dental insurance?
A: CO-PAYMENT: The part of the fee not covered by your dental plan. Typically, co-payments are 20 to 50 percent of the claim amount. In all cases, patients are responsible for their co-payments; dentists are bound by the law and their code of ethics to collect co-payments.

EXCLUSIONS: Typically, dental plans do not cover all procedures. Certain cosmetic procedures, orthodontics, dental implants, veneers, and other newer treatments are typically excluded from insurance coverage.

LEAST EXPENSIVE ALTERNATIVE TREATMENT: Sometimes, a person’s employer will buy a plan that allows the insurance company to pay for a less costly treatment that the insurance company has deemed “adequate.” For example, an insurance company may cover a partial denture instead of fixed bridgework, which is more expensive. However, always keep in mind that you and your dentist must decide the best treatment for you.

LIMITATIONS: Insurance companies put limitations on how often you can undergo a certain procedure. In many cases, these procedures are not covered as often as you need. Limitations vary according to the plan. For example, the insurance company may cover cleanings twice a year when a patient requires cleanings four times a year.

PREDETERMINATION: Some contracts require you to send in treatment plans before you begin treatment. The insurance company then determines which benefits they will pay for. Be warned that if your treatment plan changes, you may have to notify your insurance company.

TABLE OF ALLOWANCES (SCHEDULE OF BENEFITS): This denotes that your employer has chosen a contract that sets specific monetary limits for each procedure. These caps may not cover the total cost of treatment, and the patient is responsible for the difference.
Note to Our Patients with Dental Insurance
Q: How do we assist patients with dental insurance?
A: We would like to take this opportunity to outline our office policy regarding dental insurance and payment for any dental services received.

If you currently have dental insurance, your insurance company has a policy with you to provide the necessary payments for dental services rendered according to a previously agreed upon contract with yourself directly or through your employer. It has been our experience that these dental insurance contracts vary greatly between companies. Therefore, because of these variations, Dr. Paliani and his staff cannot be responsible for knowing all of the options and limitations of your particular plan. It is the responsibility of you, the patient, to be completely aware of the specifics of your own benefits.

Our office understands the value of insurance benefits to our patients and will gladly help you maximize your insurance benefits. We will be happy to help you estimate the amount of reimbursement you will receive from your insurance company, but it will only be an estimate and may be subject to change by your insurance company.

If for some reason you are not completely clear about any aspect of your treatment or the costs involved, please let us know, before treatment is rendered. Otherwise, we will assume that you understand and accept full personal responsibility for any costs incurred.

Our office asks that all of our patients take care of the fees at the time of (or in advance of) the appointment, regardless of any insurance involvement.

Other Dental Links

Dr. Bruno Paliani's Other Websites:

Dental-Related Websites:

Canadian Dental Association (CDA)
Ontario Dental Association (ODA)
Academy of General Dentistry (AGD)
American Academy of Cosmetic Dentistry (AACD)
American Society for Dental Aesthetics (ASDA)